Senior Siebel Environment Specialist

Location: ACT

Duration: 12 months

Clearance Requirements: Baseline

Citizenship Requirements: Australian Citizenship Required

The services will include and not be limited to:

  • Managing system deployment requests, system incidents and problem resolution requests and escalating issues and risks;
  • Raising and processing system change requests through the change management framework;
  • Managing and coordinating datafix requests for multiple systems and update of reference data;
  • Providing preliminary assessment of change proposals which may impact production systems;
  • Troubleshooting environment issues;
  • Engaging with a diverse range of stakeholders, both internal and external to DIBP;
  • Providing assistance in developing new, and updating existing, system support documentation;
  • Installing specific support software such as Siebel Client and Tools;
  • Liaising with business analysts, testers, developers and project managers to efficiently deliver high quality work;
  • Providing ‘On Call’ out of hours Siebel support as necessary;
  • Developing and maintaining key documentation and ensuring it is appropriately stored in the department’s recordkeeping repository;
  • Mentoring permanent staff to transfer technical skills and corporate knowledge; and

Other duties as directed.

Clearance level- minimum BASELINE VETTING security clearance