
The 1 huge mistake Aussies make when starting a new job
Starting a new job? Make sure you read Kris Grant’s interview with Yahoo Finance to make sure you don’t make any mistakes when signing your contract.
One of the key challenges that our clients are facing, whether an SME or a large Government Agency, is understanding their customer’s requirements and providing services or products that are innovative, market competitive and sustainable for future growth.
It appears to be simple however that are endless assumptions being made on the customer front and when budgets will be under further scrutiny and workforces needing to be optimised, now is the time to consider your client’s needs.
The word “customer” is often misunderstood and it is important to start with educating your workforce on who your customer is. This could be both internal and external stakeholders within your teams, operations or business however by taking the time to include all your people in these strategic conversations will allow a shift of focus back to customers and how they engage and how they can improve.
Your client will absolutely appreciate your investment back into understanding their business and how you can make a difference. Being authentic with your client will build the partnerships that will sustain the challenges that we are all facing with the pandemic and our economy.
Some of our tips for understanding your customer needs are:
Your front-line staff are the key to have a depth of knowledge of your customer including their history, their requirements and also how the view your product or service offering. This is your opportunity to not only engage with your people by listening to their feedback and also suggestions but also to consider how you can improve or refine based on their intel.
Starting a new job? Make sure you read Kris Grant’s interview with Yahoo Finance to make sure you don’t make any mistakes when signing your contract.
During the pandemic, HR departments around the world have been critical to supporting remote employees, but it shouldn’t just be HR’s responsibility. With remote work here to stay, leaders need to provide an integrated approach to support HR and their focus on talent and employee retention.
ASPL Group CEO Kris Grant spoke with News Corp this week to discuss the dangers of not reading your contract before you sign it.
ASPL Group chief executive Kris Grant has discovered that such techniques can help with much more than just physical fitness.
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